Sell your used iPhone online today!

Initial assessment: When you send us your valuation request through our website, we will automatically provide you with an initial estimate based on your used product information. It's quick and easy, and you will receive our pre-appraisal proposal within a short time.

Confirmation and withdrawal: If you are satisfied with our pre-assessment, you can complete the online sales order and book a free pick-up of your product with a DHL courier. This step is paid for by Smart Generation, to guarantee you a convenient and worry-free service.

Technical analysis: As soon as your product arrives at our offices, our experts will carefully examine it within 24 hours. This allows us to ensure that the valuation is accurate and that you receive the right value for your second-hand item.

Documentation and sales: On the working day following the analysis, we will contact you to finalise the details. Completing the necessary documents is an essential step in order to conclude the sale safely and transparently.

Payment: And finally, once everything is confirmed and the documents are in order, we will proceed with the payment. You will receive the bank transfer or payment via PayPal within the next 24 working hours, so you can enjoy your fee immediately.

New evaluation: If the product we receive does not correspond to the stated condition or has different technical details, don't worry. Our purchasing department will contact you to discuss a new valuation of the product. We are honest and flexible, and are committed to offering you a fair value based on the actual condition of your used product.

Acceptance or rejectionWe present you with the new proposed value, and the decision is in your hands: you can accept or reject it. Our priority is to ensure transparency and satisfaction, offering you fair and advantageous options unlike others who may not be so accommodating.

Return policy: Should you decide not to accept our new evaluation, you will be responsible for returning the product. This approach allows us to be fair to all our customers and to maintain a high quality service. Your satisfaction remains our main mission, under all circumstances.

Shipping costs: If the product we receive is not in line with the description provided and you decide not to accept the new evaluation, we will take care of sending the device back to you. We will only charge you shipping costs, both for sending and returning the product, with no hidden costs.

No hidden costs: Unlike others, we believe in total transparency. Therefore, we will not charge you for new packaging or for the time our team spent on your product. Our commitment is to offer you a quality service while keeping the costs clear and fair.

Summary of costs: For complete transparency, you can consult the summary of shipping costs directly on our website at Conditions of Sale. Here you will find the details of what you might have to pay, with no surprises.