For every purchase made on our platform, we offer the possibility of return or exchange the product within 14 days from the date of receipt. This period allows you to make sure that the item you have received corresponds exactly to your expectation by testing all its functionalities.

In case you decide to return an item due to a discrepancy in the description or in case of functional defects, we will take care of everything. We will organise return shipment via one of our couriers who will collect the item directly from your home and send it back to our warehouse.

Refund or, if you prefer, replacement will be processed within 3 days working days after receipt of the product in our warehouse, so that we can return the correct product to you or credit the funds to your account as quickly as possible.

If, however, you wish to return or exchange the product due to an error on your purchase, an afterthought or for any other reason not due to our error or negligence, you will be responsible for arranging the return shipment, using appropriate packaging to protect the product. Please note that the refund (which may take longer to process, within the statutory time limits) will be reduced by the stranded costs we incurred (outward shipping, credit card fees, PayPal, deferred payment fees, packaging costs and shipping insurance).

Our advertisements are always very clear and contain all the information you need to make an informed purchase. We therefore advise you to check all details carefully before proceeding with your order.

Note: part of the actual shipping costs are included in the price of the device. In the case of withdrawal due to our error, the full amount spent will be refunded, but in the case of return due to second thoughts, the cost of outward shipping will not be refunded.

Please remember that it is important that our anti-tear guarantee seal remains intact, and is not damaged or removed in the event of a return. For further information, please consult our warranty conditions.